Shipping

WHAT SHIPPING METHODS DO YOU USE?

For our Standard Delivery, we use a variety of carriers including USPS, UPS, and DHL depending on package size, service type, and destination. Expedited Shipping is available for an additional fee at checkout. All orders ship from our warehouse in New Jersey.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Most orders are delivered within 7 weekdays, not including weekends or holidays. Our fulfillment center is open Mondays thru Fridays. Orders placed over the weekend are processed the following Monday. There may be additional delays due to big sales (i.e. Black Friday), carrier delays (i.e. weather). Please allow your tracking information 24 hours to update before sending us an email. If you would like to make a change to your order, please email us as soon as possible!

DO YOU SHIP TO P.O. BOXES?

Yes! Shipping to P.O. boxes is only available through USPS and their delivery options.

HOW DO I UPGRADE TO EXPEDITED?

Expedited 2-Day Shipping rates are calculated based on your destination and weight of your order. Orders placed before 2pm PST with Expedited Shipping will be fulfilled the same day.

If you have any questions, please email us!

DO YOU DELIVER ON SATURDAYS?

Yes! Saturday Delivery is available for UPS 2 day, Overnight and standard USPS delivery options.

WHAT IF I MAKE A MISTAKE ON MY ADDRESS?

Please email us as soon as possible! If your order has already left our warehouse or returned to us as undeliverable, you are responsible for any shipping fees required to resend the package.

MY ORDER HAS BEEN LOST. HELP!

Please contact the carrier:

• UPS: https://www.ups.com/us/en/help-center/claims-support.page
• USPS: https://www.usps.com/help/missing-mail.htm

While we will do our best to resolve shipping problems, you have a better chance of locating a lost package by contacting the carrier directly, who may reach out to the actual delivery driver on your route.

I NEED TO CANCEL MY ORDER

To modify or cancel your order, please email us ASAP so we can assist you. If you placed your order with Standard Shipping, we may be able to cancel orders if you contact us within 12 hours of placing the order. If you placed your order with Expedited Shipping and have received your tracking number, we are unfortunately unable to cancel your order since we prioritize those orders to get them to you on time.